Refund Policy

At Fresh Coat, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a straightforward and transparent refund policy to provide you with peace of mind. Please review the following guidelines regarding refunds:

1. Eligibility for Refunds:

• Refunds are applicable within 30 days from the date of purchase.
• To be eligible for a refund, the item(s) must be in unused and resalable condition, with original packaging intact.
• Custom-tinted paints are not eligible for refunds unless there is a product defect or quality issue.

2. Refund Process:

• To initiate a refund request, please contact our Customer Support team at [customer support email/phone number]. Provide your order details and a brief explanation of the reason for the refund.
• Our Customer Support team will guide you through the process and provide you with any necessary instructions.

3. Inspection and Approval:

• Once we receive the returned item(s), our team will inspect the product(s) to ensure they meet the eligibility criteria for a refund.
• We reserve the right to deny a refund if the product(s) do not meet the specified conditions.

4. Refund Options:

• If your refund request is approved, you may choose between the following options:
  • Full Refund: Receive a full refund of the purchase amount to the original payment method.
  • Store Credit: Opt for a store credit equivalent to the purchase amount, which you can use for future purchases on our website.

5. Processing Time:

• Once your refund request is approved and the returned item(s) are received and inspected, we will process the refund within [X] business days.
• The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

6. Non-Refundable Items:

• Gift cards and custom-tinted paints are non-refundable, except in cases of product defects or quality issues.

7. Shipping Costs:

• Shipping costs for returning items are the responsibility of the customer, unless the return is due to a product defect or a mistake on our part.

8. Contact Us:

• If you have any questions about our refund policy or need assistance with a refund request, please contact our Customer Support team at support@freshcoat.lk/+94 76 572 8896.

We value your trust in Fresh Coat and are dedicated to ensuring your experience with us is exceptional. This refund policy is designed to uphold our commitment to fairness and customer satisfaction. Thank you for choosing Fresh Coat for your painting needs.